Virtravel.eu strives to provide the best experience for our clients. However, we understand that sometimes plans change and you may need to cancel your order or request a refund. Therefore, we have created this refund policy to provide clear guidance on refunds and cancellations.
You may cancel your booking at any time, but the refund amount will depend on the time of cancellation and the type of booking. To find out the specific cancellation policy for your booking, please refer to your booking confirmation email or our website.
Refund eligibility varies depending on the type of booking and the time of cancellation. Generally, refunds are only possible if the cancellation deadline has passed, as indicated in your booking confirmation email or on our website.
To request a refund, please contact our customer service team by email or phone. Please provide your booking reference and a brief explanation of the reason for cancellation. We will process your refund request as soon as possible and send you an email confirming that the refund has been processed. Refunds will be paid using the same payment method used for the initial payment.
The refund amount may vary depending on the type of payment and the time of cancellation. In some cases, cancellation fees may apply, and you may not be entitled to a full refund. To find out the specific refund amount related to your booking, please refer to your payment confirmation email or our website.
Refunds will generally be processed within 30 business days from the receipt of the refund request. However, the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
We reserve the right to change or update this refund policy at any time. Any changes will be published on our website and will take effect immediately.
We hope our refund policy provides you with the necessary information to make informed decisions about your travel plans. If you have any questions or concerns, please do not hesitate to contact our customer service team.
